Surgery Hours

Making an appointment

If you want to make an appointment with a doctor of nurse, please phone the main surgery number and speak to a receptionist. We aim to offer an appointment with a GP within 48 hours (unless it is more urgent) or a nurse (for urgent problems) within 24 hours.

For an urgent appointment on the same day, please ring as early as possible. You can make an appointment with a nurse without seeing a doctor first. 

The cost to NHS of wasted appointments
Missed appointments cost the NHS thousands of pounds every year! Please phone the surgery as soon as possible if you cannot attend. This will help us to make appointments available to as many patients as possible.

Interpreting service
If you would like an interpreter to attend your consultation, please tell reception when you book your appointment.  

---

Telephone advice/consultations.

Sometimes you may want to speak to a doctor or nurse about something but do not need to come into the surgery for a  face-to-face appointment.

If you would like to talk to someone over the phone, you can contact reception, who will take your number and arrange a suitable time.
 

Out of Hours

If you want general healthcare advice at any time, 24 hours a day, contact NHS Direct on 0845 46 47 (local rate) and speak to a trained nurse adviser, or visit http://www.nhsdirect.nhs.uk

Out of hours GP services are arranged by North Tyneside Primary Care Trust and are provided by qualified doctors and nurses. You may receive telephone advice from a doctor or be asked to attend a local primary care centre for an examination. If, for medical reasons, travel is impossible, a home visit from a doctor can be arranged.

For out of hours services please telephone 0300 123 4343.

You should only dial 999 for an ambulance in a life threatening emergency or serious accident.

Home Visits

The doctor or nurse can visit patients who are seriously ill or who cannot leave the house. If you need a home visit, it is best to phone the surgery before 10am. Where possible, the doctor will speak to the patient over the phone before visiting or arranging for a district nurse to see the patient. 

Do please try to come to the surgery if at all possible. A doctor can see 3-5 patients at the surgery in the time it takes him/her to visit one patient at home.